Terms & Conditions
ABN: 80 581 860 812
- Booking Confirmation
1.1. Harbourside Decorators provides an obligation free quote valid for 7 days. After this date item prices may be subject to change.
Within 7 days of receiving the service agreement a $150 deposit must be paid for all orders under $1000 to secure your booking. Orders over $1000 require a 25% deposit. Once the deposit is paid it is non-refundable. A progress payment of a further 25% is required 3months prior to the event booking date for all bookings over $2000. All payments made towards a booking are non-refundable.
1.2. Variations & Amendments to Existing Bookings.
Variations to the confirmed orders are free of charge and can occur anytime up to 3 months prior to the event date. Final quantities (for e.g. Amount of chairs, cutlery etc.) are to be confirmed 21days prior to event date. No further reductions are available after this time, unless otherwise specified in writing by Harbourside Decorators. Any requested amendments within 10 days of the events will incur a $25 admin charge per amendment.
1.2.1 Exchange of Items
If the client chooses to remove items from their booking less than 3 months prior to their event date, these items cannot be exchanged for alternate décor options. Deposits towards cancelled items will be forfeited. Any deviations to this clause are at Harbourside Decorators discretion only.
- Client Responsibility
It is the client’s responsibility to check that all details of the service agreement are correct, as the order will proceed based upon the signed service agreement. For e.g. exact measurements and table spacing, roof height etc. is the responsibility of the client to check.
- Unforeseen Circumstances
If due to unforeseen circumstances that hired products become unavailable, e.g.: such as recently damaged from another event. Harbourside Decorators will endeavor to offer clients suitable alternatives, or refund the client on the product that is no longer available. Harbourside Decorators is not responsible for any incurred costs to the client due to unforeseen product unavailability.
- Custom Builds and Production costs.
If equipment is required to be specially produced for the event Harbourside Decorators reserves the right to collect partial or full payment of the equipment being produced prior to commencement of production. The amount will be notified in writing at time of booking. Custom Builds require a minimum of 8 weeks notice prior to the event date.
- Final Payment
6.1. Final guest numbers to be provided more than 21days prior to event, so that final invoice may be amended, issued and confirmed by both parties. Final payment is due 21 days prior to event date. If cancellation occurs after this day no money will be refunded. Earlier cancellation will result in loss of deposit only.
7.1. Council/National Park permits for the use of the chosen location is the responsibility of the client.
7.2. Harbourside Decorators will not be held responsible for clients not adhering to council restrictions, for example, cost of National Park entry and Botanical Garden fees are the responsibility of the client.
- Delivery, Pickup and Labour surcharges
8.1. Where there is access difficulty to the ceremony or event location a $200 surcharge or more will apply. For example, this applies to anywhere that a trolley cannot be used to reach the ceremony/reception site, stairs or sand, or the distance is greater than 100m from vehicle access. This fee is applied wherever Harbourside Decorators sees fit to do so.
8.2. If the location is outside the Sydney metro area a travel fee may apply. Harbourside Decorators can provide the client with a quote in writing if requested.
8.3. If delivery or collection is to take place on Public Holiday a surcharge will be charged. Harbourside Decorators
Will endeavor to inform you of the associated costs but if your event delivery or collection falls on a public holiday and the public holiday fee has not been noted on your invoice please confirm in writing.
8.4. Normal delivery hours are considered (8am – 7pm) anything outside of these hours will be considered and
afterhours delivery or collection and will incur a fee.
8.5. Should the agreed upon dismantle/collection time be exceeded beyond 15 minutes either by event duration or venue access times, the client is responsible for a surcharge of $80 per staff member, per each hour it is exceeded.
- Loss/Dry Hire Damages
9.1. The client agrees to the costs of any breakages, damages or missing equipment, not caused by Harbourside Decorators, whilst product is in their use/care. The client may request from Harbourside a breakdown of replacement costs for all hired products before hiring.
9.2. Decorations and equipment are not to be moved by people/staff other than Harbourside Decorators, unless notified and agreed to by management prior. Damage (including wax spillage) will incur a replacement/cleaning fee. This includes venues pre-stacking chairs.
9.3. Should linen be damaged beyond repair/dry-clean, and is not suitable for future use, the Client is responsible for the replacement cost. This includes any wax damage incurred by candles.
9.4. When hiring linen NO exposed candles maybe used. If wax is spilled on linen client may be liable for replacement costs.
- Liability for Damage and Personal Injury
10.1. To the extent permitted by law, Harbourside Decorators limit liability to the fees paid to us under this agreement.
- Bad Weather
11.1. In the event of bad weather, for example rain or winds, Harbourside Decorators will move to the client’s alternative location within 20kms for free when given at least 3hrs notice prior to the ceremony or event time. Harbourside Decorators will do their best to accommodate any reasonable requests but will not be responsible for anything that does not go to plan.
11.2. If the client decides to proceed with the ceremony or event in wet weather, Harbourside Decorators has the right to refuse roll out of carpets or assembly of equipment where it is deemed detrimental to the condition of the equipment and safety of guests and our staff.
11.3. If the wet weather location is difficult to access a surcharge may be applied. If the client chooses to cancel due to wet weather no monies will be refunded. If the client decides to move the wedding location after setup has commenced a relocation fee of $110 may be charged. Harbourside Decorators will not be responsible for any delays in the set up.
11.4 Artificial trees including cherry blossoms are for indoor use only and are not permitted to be used outdoors or moved after installation.
- Rubbish Removal
12.1. Harbourside Decorators will not be responsible for the removal of rubbish left from the ceremony unless a clean-up service was booked and requested in writing.
- Booking Times
13.1. It is the client’s responsibility to book enough time for the setup and removal of equipment. Harbourside Decorators will endeavour to have the setup completed 30 minutes prior to the ceremony or event. If ample time if not allowed for the set up and removal of equipment, Harbourside Decorators will not be held responsible for anything that does not go to plan.
13.2. Removal of equipment will commence 1 hour and 30 minutes after the booked ceremony start time. If time is to be extended, a rate of $75 per 30 minutes will apply.
14.1. If items are left at the end of the ceremony/event Harbourside Decorators will endeavour to bring them back to the warehouse. Harbourside Decorators will not be held liable for any lost or damaged property. The items must be collected within 7 days of the event date or will be disposed of. Written request to hold items will incur a storage fee of $30 per week.
15.1. Any information provided by Harbourside Decorators or photos taken of our equipment and services may not be used by the client or their guests or its other service providers for commercial purposes unless prior written consent given.
- Use of images
15.1. The client consents to Harbourside Staff taking images of the ceremony or event setup only. No images will be taken of your event/ceremony whilst in progress, or in any obtrusive manner. Please let Harbourside Decorators know in writing if you object to the use of the images for public use.
- Exclusions and Limitations
16.1. Harbourside Decorators may make certain recommendations to you. Any such recommendation is purely a suggestion; the ultimate decision lies with the Client.
- Force Majeure / Liability.
17.1 Certain events, beyond the reasonable control of Harbourside Decorators, may inhibit from fulfilling our duties and obligations. Harbourside Decorators will not be held liable for events beyond our reasonable control in conjunction with Force Majeure.
17.2 In the occurrence of a Force Majeure Event, Harbourside Decorators is not liable to the Hirer for, and is released from liability in respect of: failure or delay to deliver for any reason.
- Credit Card Details
Credit card details are required to be filled out on the hirers quote/invoice for security bond purposes. These credit card details are kept for security only, should any breakages, damages or missing items occur as a result of the hirer’s event. Your credit card will not be charged without notification from Harbourside Decorators. Harbourside Decorators can provide replacement costs at Hirer’s request.